Return Policy

We accept refund requests for items that meet the following criteria:

• The item must be returned within 5 days of receiving your order.
• The item must be unused, in its original packaging, and in the same condition as when it was received.
• We do not offer refunds for sale or promotional items unless the product is defective or damaged.

To initiate a refund request, please contact us at info.Skinity@gmail.com with the following details:

• Your order number
• The reason for your refund request
• Photos of the product (if applicable)

Once we receive your refund request, we will provide you with the next steps and a return address (if applicable).

Refunds will be issued to the original payment method used for the purchase.

Please allow 5-7 business days for your refund to appear on your account after it has been processed.

If your item arrives damaged or defective, please notify us immediately at info.Skinity@gmail.com with a photo of the damaged item. We will provide you with a replacement or a full refund depending on your preference.

Certain items, such as open or used products, are non-refundable due to hygiene and safety reasons. Please make sure to check your order carefully before completing the purchase.

We currently do not offer exchanges. If you need a different item, please return the original item for a refund and place a new order.

If you have any questions about our refund policy, please feel free to reach out to us at:
📧 info.Skinity@gmail.com